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The
Gallery Direct Guarantee
Your
Complete Satisfaction
Your
complete satisfaction is our guarantee. We inspect our artwork in
every step of the finishing process, then carefully pack each piece,
to make sure it reaches you in the finest condition.
Returns
and Exchanges
| 1.
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If
you find any obvious exterior damage, refuse the package and send it
back to us. We'll promptly send you a replacement. If you have
already accepted the package, call our Customer Care Department. |
| 2.
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Open
all packages upon receipt. If the artwork is damaged or defective in
any way, contact our Customer Care Department immediately. |
| 3.
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To
return artwork for any other reason, call our Customer Care
Department for a Return Authorization Number. We will gladly refund
the purchase price of your order, less shipping and handling, within
45 days of receipt of order. This will allow you to preview your
selection in your home or office for 30 days. If you decide to
return the artwork please use the original package and include your
packing statement. |
Customer
Care Department
Monday
-- Friday, 8:00 AM - 5:00 PM.
800-455-3211, CST.
Our
Address
Gallery Direct
A division of New Era Portfolio
2101 E. St. Elmo Rd.
Suite 110
Austin, TX 78744
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