Help

Home /  Customer Service /  Giftcard Faqs

eGiftcard FAQs

Purchasing & Sending


Are there any fees associated with the eGift Card?

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.


Can I change the value of an eGift Card after I've paid for it?

Not at this time.


How do I cancel the purchase of an eGift Card?

You cannot cancel an eGift Card after your purchase is complete. You may redeem it at any time.


What payment methods do you accept?

VISA, MasterCard, American Express, Discover and PayPal.


When is my credit card charged for my purchase?

Your credit card is charged at the time of purchase.


When is my PayPal account charged for my purchase?

Your PayPal account is charged at the time of purchase.


I want a printed eGift Card to present to someone as a gift. How do I do this?

The eGift Card will be emailed to you directly, so that you can print it out and deliver it to your recipient.


Can I send two (or more) eGift Cards to two (or more) different people?

Yes. You will need to complete separate transactions for each eGift Card and forward them to each recipient, or print them out for each recipient.


Can I redeem more than one eGift Card during a single purchase transaction?

No. Unfortunately due to system limitations a holder of more than one eGift Card cannot redeem multiple eGift Cards during a single purchase transaction.


When is the eGift Card sent to me?

Your eGift Card will typically arrive within 20 minutes of a successful transaction.


Where can I use my eGift Card?

You can use your eGift Card at GalleryDirect.com website.


Do I need a special printer? Do I need to print color?

No and no. Most standard office and household printers are equipped to print Gift Certificates, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge, use your neighbors printer, or purchase a new printer.


When does the eGift Card expire?

There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.


Can I reload my Gift Certificate after I've spent the full value?

Not at this time. However you can always purchase a new Gift Certificate.


Is my order secure?

All personal and financial information is transmitted using the HTTPS protocol over Transport Layer Security (TLS) or Secure Socket Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL/TLS. The Gift Certificate purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Care at:


How do you prevent the email from getting lost as spam?

We adhere to all industry best practices to ensure successful delivery of the Gift Certificate via email. Still, there is a chance that the email will be treated as spam. Please check your spam folder if you do not receive your Gift Certificate within 20 minutes of your transaction.


What if I lose my eGift Card?

Your eGift Card has cash value and should be safeguarded as such. If you lose your eGift Card, contact our Customer Service immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.


What if someone makes a copy of my printed eGift Card?

Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the eGift Card code. When that code is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact us immediately. Any value that has not been used can be re-issued to you in a new eGift Card.


Want to know more? Read our “9 Reasons Our Customers Love Us.”