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Returns

Returning artwork is easy.


Our Return Policy

If you are not delighted with your artwork for any reason, you may return it within 30 days of purchase for a refund. Returns outside of the contiguous United States are at your own expense. Custom photo upload prints are non-refundable. You are responsible for returning the artwork in its original packaging. To initiate a return, please email us at: returns@gallerydirect.com

After we receive your artwork, you will be notified by email with a confirmation that we received the art and information about your refund. There is a $10.00 restocking fee on all returned items that will be deducted from your refund amount. Please allow up to 7-10 business days for processing.


International Return Policy

If you are not delighted with your artwork for any reason, you may return it to us at your expense, within 30 days of purchase for a refund. Custom photo upload prints are always non-refundable. You are responsible for returning the artwork in its original packaging.

After we receive your artwork, you will be notified by email with information about your refund. There is a $10.00 restocking fee that will be deducted from your refund amount. Please allow up to 7-10 business days for processing.

For questions about a return please email us at: returns@gallerydirect.com


Damaged Items

If your item arrives damaged please notify us for a hassle-free replacement or refund. Customer upload prints may be eligible for a reprint. To initiate a damage claim or request a reprint please email us at returns@gallerydirect.com

Please include the following details that apply to your case in your email:

  1. A photo of the damage to your artwork and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.

  2. Your order number with a brief description of the damage. Please let us know if you'd like a replacement or a refund.